About the Company
Shinesty is a retail company that turns heads and starts conversations. We sell a variety of fun, hilarious products using an irreverent brand voice.
Who we are looking for
We are looking for an empathetic, experienced customer service representative. Someone who understands the need to dive into the weeds to make sure people have second-to-none support interactions. Oh, and someone who can have fun doing it.
This person has a complete understanding of what it means to go above and beyond. They have unwavering positivity. Equally, as important, they want to grow with the company and everyone in it.
What You’ll do
Dive into the weeds – handle customer support inquiries from a few different channels: text, email, chat, social media. Eventually, we’ll look into morse code, so bonus points if you can currently do that.
Provide exemplary service – work directly with end users as needed to resolve issues, answer questions and delight. Not necessarily in that order.
Tap into your inner J. K. Rowling – help build knowledge-base articles, and other self-help content that keeps the people at bay, and allows customers to solve their own issues up front. When it’s done right, it can be magical.
Help Monitor & Respond Trends – constantly help track metrics, communicate trends across the company, and respond accordingly to capitalize on opportunities and remedy any issues.
Provide a Keen Eye – be on the lookout for order issues, such as order holds revolving around fraud, payment holds, and anything else that could screw up a customer’s day
Tagged as: customer service