About Us: We are a small business primarily engaged in selling products via ecommerce. We are seeking to hire someone to perform the tasks of customer service and writing product descriptions. This position can grow into long term, stable employment.
The job entails a variety of tasks and we’re looking for an amazing, hard-working person with a lot of resourcefulness. You will be responsible for:Communicating with customers via live chat, email, SMS and limited telephone contact
Adding products to the website, via our product information management system, and following up with customers and vendors when there are issues
Writing product descriptions, ranging from short (50 words) to long (500+ words)
Updating our product database to ensure writing and product descriptions are consistent
Monitoring social media comments and messages for customer service issues, responding proactively
Limited social media posting (Pinterest, Facebook, Instagram, etc)
Communicating with other employees or vendors, to resolve issues with customer orders
You must be a problem solver, a strategic thinker, incredibly resourceful and capable of research to handle this position. For example, if we use a term you don’t understand are you going to search for it in Google or ask us what it means? If you’ve done really great work in a previous job, let us know in the form below.
We are looking for someone with the following experience:
Microsoft Office or Google Docs/Sheets
Customer service or support background
Excellent written and verbal communication skills
Attention to detail
Reliable internet connection
Will need to work a minimum of 2 hours during the workday in the USA (any USA time zone is fine), in case you need to return calls from customers.
Helpdesk Software (we use Kayako)
You can work from home, with a flexible schedule Please apply using the form below
Tagged as: airtable, copywriting, google docs, helpdesk, live chat, slack, trello