Role: Customer Stoke Guru
Days: Thursday – Sunday
Hours: 9am-6pm (UK Time)
This is your opportunity to join our young growing team as our customer stoke guru. We are looking for someone who can join our team and become a force in helping to grow the Melon brand long-term. You will need to be someone who truly gets excited by making peoples days and be motivated to learn and grow both professionally and personally. Please note this position requires PERFECT FLUENT ENGLISH written and spoken skills. Knowledge of any additional languages is of course beneficial but not essential.
Who are we?
We set up Melon in 2013 with the aim to create the world’s best service driven, custom eyewear experience. Now a team of over 10 and growing fast, we have offices both in Bali and the UK, with distribution across Europe, America and Asia. Our core markets are MTB and snow, with a focus on creating a fun, relatable brand experience alongside incredible products for those who love to ride and be outdoors.
What’s it like to work for us?
Melon is probably unlike most companies that you have worked for. We are young, small, dynamic and are able to adjust to changing markets quickly. We’re almost a fully remote crew (even before Corona!) and allow our team a great deal of freedom. We’re passionate about what we do and for a lot of us the lines between work and play often merge together. We base effective work on results achieved, rather than purely on hours in the office and offer a great remuneration package in return.
What are we looking for from you?
We’re looking for someone who is truly exceptional at customer service and is driven to make every customer interaction an awesome one. Ideally you love the outdoors and are willing to learn (if you don’t know already) about mountainbiking, snowboarding etc, so you can relate to our customers and users. Finally, you need to be punctual – we live in a world where people want quick responses and we’re pretty on it when it comes to making sure that our users get them.
Your role will be to work alongside our team, with the possibility to eventually become the head of our customer service department. This will not only include dealing with everyday customer questions, but thinking of ways that we can create awesome customer experiences for our customers through service. We want every person that interacts with Melon to walk away from the experience say “That was f#$king awesome!” and it’ll be your job to make that happen.
Our goal at melon is simple: create the world’s best service driven, custom eyewear experience. To do this we expect that you are a team player, are keen to learn and understand the importance of your role in keeping our customers stoked. If you bring the right attitude we will support and train you like a member of our family and there will be the potential of career progression paths with us
What’s the work like?
You will be dealing with our everyday customers from across the world, as well as creating new plans for ways that we can improve our customer service experience. Roles include:
Sounds awesome! What skills do I need?
We’re looking for a go getter, a visionary and someone who gets things done (without someone looking over your shoulder all the time). We understand that you’re most likely not going to stay with us forever (maybe you will), but whilst you are with us we want you to share our vision and bring your passion to the Melon Brand.
We are looking for people who are open to a different way of life and are able to work independently. We want someone who is hungry and is prepared to put a lot of time and effort into growing Melon into the best brand it can possibly be. We work hard (really hard) and you’ll need to show a lot of initiative in order to make an impact. The flipside is that we play hard too and working with us will probably be unlike any other company that you have worked for.
If you’re interested in the position, please send your resume and tell us why you think you’d be a good fit for the role and our brand!